Are your products tested on animals? Are they cruelty free?

Absolutely not! Not ever!

How do I know if a product is genuinely organic?

You will be able to see the official Soil Association logo on our organic products. The Soil Association is the leading body for organic certification in the UK.

Why is the colour of the oil different from the last bottle I bought?

As all of our oils are natural products, the colour of the oil can vary from batch to batch.

How do I store the products correctly?

Extended contact with air will decrease the life of your oil, so ensure that the lid is firmly attached to minimise oxidisation. The oil should be stored in a cool, dark place away from direct sunlight.

How much is delivery?

Free!! Yep, all UK shipping is completely free.

Can you return / exchange products?

Due to the nature of the products, we are not able to offer returns or exchanges once an order has shipped out. That said, if you are unhappy with your order, please reach out to us and we will do our best to help!

Once I place my order, can I change the delivery address?

We process orders as quickly as possible, but if you need to make a change please contact us and we will do our best to help!

Can I cancel or change my order?

We process orders as quickly as possibly (typically in one business day), but if you need to cancel or change anything, please contact us right away and we will do our best to help!

My order never arrived - what do I do?

We understand how frustrating this is - email us so we can help!

I received broken items in my order - what do I do?

We are so sorry to hear that. If you receive anything that looks strange, please email us photos of your broken products, along with your order number and name.  Please also note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get you sorted out ASAP.